Return & Cancellation Policy

If you are not happy with your purchase and wish to return an item, please

contact us within 30 days from receiving your order.

Please provide your order number as well as the reason for your return. Our

customer service team will review the return request and will send further

instructions if the return is approved.

Only items purchased directly from Solution For Home will be accepted. For

products purchased from authorized retailers, please get in touch with them

directly for returns.

Returned items must be in original packaging, including any accessories,

manuals, and documentation.

Returned items must be unused, in the same condition that we sent it to you,

and in their original packaging. Stains, folded cards, broken seals/ plastic foiling

broken will not be accepted. If the condition of the product shipped back to us is

not in acceptable condition we reserve the right to not refund or exchange.

Products that have been personalized cannot be refunded or exchanged.

Non-returnable items include items purchased through retailers, incorrect

products purchased, and damaged products through customer mishandling.

Returns made without receipt may be refused.Solution For Home reserves the right to deny any return.

Did you receive a faulty unit, or the wrong product?

Simply not satisfied with your  order?

Please contact our Customer Support team Contact Us Page to start the return process.

Please include the following

information:

Order number

Proof of purchase

Video or photo of the faulty product (if applicable)

Complete delivery address

Contact telephone number

In some cases, you may be required to include a video or photo of the

defective product for proof in order to refund or replace the product.

Processing returns may take up to 14 business days from the day we

receive your return. We will email you to confirm once your return has

been processed.

For returned items, a full refund will be credited for defective products.

For non-defective items, refund excludes all shipping and handling fees.

All refunds will be credited to your original form of payment. If you paid

by credit or debit card, refunds will be sent to the card-issuing bank

within 14 business days of receipt of the returned item or cancellation request.

Please contact the card-issuing bank with questions about when

the credit will be posted to your account.

If you haven't received a credit for your return yet, here's what to do:

Contact the bank/credit card company. It may take some time before the

refund is posted to your account.

Please contact us as soon as possible if you need to modify or cancel

your order. Make sure to provide your order number and the modification

you would like to make and we’ll confirm once the modification has been

made. Please note that any orders that have already been packed or

shipped cannot be modified or cancelled.